- What was life like before using SolarWinds? (Include what you were using and why you decided it was time for a change)
We were using a large, complicated Help Desk ticketing platform that was hard to manage, not flexible and expensive
- Which SolarWinds product(s) saved your bacon?
Web Help Desk, Alert Central
- Did you consider other options, and why did you choose SolarWinds?
Yes. WHD offered most of the features I wanted when the others left out some important needs
- How has life been since you've rolled out SolarWinds in your environment?
I am able to respond to development requests much quicker and now have some much needed business automation I was lacking