Hello,
I was wondering if someone could help me.
I would like to know if it is possible to bump tickets that have been updated, by the client, to the top of the list of tickets on the 'Group Tickets' page?
Currently tickets that are updated are given a yellow dot and new tickets are given a blue one. Ideally I would like to keep the 'Group Tickets' page in the same view i.e. sorted by 'Due Date'. Is there a way to change the due date of tickets when they are updated? That way, when a ticket was updated I could change the 'Due Date' to today's date, so that it appeared at the top.
Kind regards
James