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Re: Some alerts doesn't end up in Alert Central

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When you create an "Orion Alert Source" the Alert Central subscribes to alert related changes in Orion - Orion sends an indication to the Alert Central when any alert in the Orion is triggered/updated/reset. This is handled by Alert Central depending on whether there is already an alert and based on "Route to Group" rules.

 

When there is already a non-closed alert in Alert Central for the same Orion alert (the same alert; same object), the change is simply logged to that existing alert as a note.

 

When no such alert exists and an alert is triggered in Orion, the "Route to Group" rules are evaluated:

  • when the result is that the alert is assigned to a group a new alert is created in Alert Central and the workflow/escalation policy starts
  • otherwise the Orion alert is ignored ("trashed") - no alert is created in Alert Central
  • note that no alert is created for Orion alerts which are already triggered when the integration is configured; only the triggered action can create an alert in Alert Central

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