The notes from the case state:
To verify the CDO profile, you must use the "MFCMapi free tool, availabe at: http://mfcmapi.codeplex.com/.
1. In the MFCMapi tool, navigate to Profile > Advanced Profile > Launch Profile Wizard, keeping the defaults on the first dialog.
2. Set the profile as default.
3. Update the profile name of the newly created profile in the MAPI probe.
4. Use MFCMapi to find the profile name: Navigate to Profile > Show Profiles for verification."
Based on my experience as the lead support representative for ipMonitor and a seasoned support representative for SAM, I have not seen or experienced any instabilities using the 32-bit version of the Outlook client and it has worked for 100% of my clients. On the other hand, my experience with the CDO client has not be as positive.
Having that said, can you give the 32-bit Outlook client a try and see if it works?
I would concur with steps 1-4, and I would also agree that it's typically easier to configure and test using Outlook than CDO. These are mutually exclusive from one another however. You can either use CDO or the 32bit version of Outlook, but you should not use them together. That's where you might see odd behavior.