Re: Appinsight with Exchange 2013 - Unknown Status

joe.peterson, we were able to reproduce the issue you are experiencing internally. The problem is a missing/broken performance counter on your Exchange server. Please follow the steps outlined below to repair these missing performance counters.

1. Closed all PerfMon windows.
2. Copy missing performance counter files from source DVD to C:\Program Files\Microsoft\Exchange Server\V15\Setup\Perf.
   • Files included:
     • IndexAgentPerfCounters.h
     • IndexAgentPerfCounters.ini
     • IndexAgentPerfCounters.xml
3. Open elevated instance of PowerShell (RunAs Administrator)
4. Run the following command:
   • New-PerfCounters -DefinitionFileName "C:\Program Files\Microsoft\Exchange Server\V15\Setup\Perf\IndexAgentPerfCounters.xml".
5. Check Windows Application Log to verify performance counters loaded properly.

Once the above steps are completed, click "Poll Now" for this application in the Orion web console and within a few minutes this counter should no longer be in an unknown state.