Amazingly, this is not a tech question, it's a people question. Culture is key and whether or not your IT is outsourced or directly employed, you should be hiring good self motivated people. As an IT person, I dislike the attitude of every IT person I've ever worked with. So I will take a green user with a good attitude and motivation and teach them the tech stuff. However, I can't teach a di@#head not to be a di@#head. 90% of all IT is the classic stereotypical smart guy. Only 10% of IT are self-motivated, customer service oriented, willing to step up and do things not asked of them. These are exact percentages.
↧